Open Letter to Ayala Center Cebu

Hello, my name is William Yasi and I'm becoming quite disgusted with your employees. You ought to allot at least A PART of your budget to train your workers on how to POLITELY and PROPERLY handle customers.

Here are some instances wherein I could hardly even see the "high quality" you boast of regarding customer service:

1.       Your supermarket staff would not allow me to return a leaking body wash bottle I bought minutes before because it's imported. Which means it's not part of your "return damaged goods" policy. And to top that off, they weren't at the very least courteous about it. They even made snide remarks at how picky I am about what I buy.

2.       The staff at National Bookstore preferred to chat about their love-lives rather than ask me what I wanted to buy. I stood there, trying to catch their attention, for half an hour before giving up.

3.       A security guard screamed at me for flagging down a taxi near the Krispy Kreme branch. I could've let that slide because I later found out it wasn't a loading zone, but what irritated me was the fact that he let half a dozen koreans ride taxis there before singling me, a filipino, out. How twistedly racist is THAT?

4.       Again, your wonderful supermarket staff rudely answered my mother's queries about fruit prices. She simply asked them how much the grapes were and the employee replied:

"Aw, awa ra diha maam. Di ba na klaro diha? (Why don't you try and take a look, maam? It's pretty obvious.)"

Is that the kind of manners you instill in your employees? I hope not.

I have had a few other blood-boiling encounters with your very unprofessional staff, but I'm thinking this would be enough for you to, at the very least, take action in trying to fix this.

It would be very disappointing to see one of the most sought-after establishments in Cebu fall short of what is expected of them simply because your administration FAILED to cultivate proper work ethics into your employees.

I hope and pray that you do take this seriously and do something about it. Thank you and God bless.

William Robert Yasi